Networking

There was a time when networks were reserved only for large companies with huge IT budgets and support departments to match. Not any more. Installing a home or small business network is not as expensive as you may think, and offers several advantages:

• Easy file sharing between computers.
• Cable/DSL Internet connection sharing.
• Printer sharing.

For internal networks security isn't such an issue, but you should be aware that the moment your network is connected to the outside world you are at risk from malicious intruders. In fact your cable or DSL provider will usually recommend that you disable all file and printer sharing to reduce your risk. Highland Computers can set up Internet connection sharing that is safe, secure, and hassle-free while still offering all the advantages of file and printer sharing. The best news is that a secure file/printer/Internet sharing solution doesn't have to cost a mint.

Need a firewall? Of course you do. Highland Computers can help with that too. It is also highly recommended that all networked machines have anti-virus software installed, so if you don't have this protection already we'll be happy to supply and install it for you.

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Security and Firewalls

Not sure if you need additional security? We can help. Firewalls can automatically block dangerous Internet threats - known and unknown - guarding your PC from hackers and data thieves. We can install a firewall that will give you the basic protection you need to secure your PC and keep your valuable information private.

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Updating Software

For Home Users:
The world of computers and digital technology is here to stay and you are not about to lag behind. Highland Computers will assign you your own Personal Technology Trainer/Mentor dedicated to guiding you every step of the way. This is the beginning of an exhilarating journey of learning for you.

You'll be able to build upon each session to help take you to the next level...at your place, at your pace with a Highland Computers certified Personal Technology Trainer/Mentor. You will receive a beginning and periodic assessment of your skill level, a curriculum strategy to meet your goals, and our step-by-step training guides for the most popular software. Who knows? You may even look forward to your homework. Many of our clients do!

For Small Business Users:
The speed of business today travels at a rate faster than ever before. Computers, digital devices, and state of the art software programs are an integral part of our professional lives. However, even the best software or the newest hardware is only as good as the skill of the person navigating it.

Computer training for the executive of today is one of the best returns on investment you'll ever make. Not only will you notice better productivity, your employees will realize the importance of ongoing Highland Computers training. One-on-one, at your office, our training is focused on customized learning to best address the needs of your business. Our business clients tell us Highland Computers customized training also helps attract and keep good talent.

Our certified trainers are willing and able to help you learn and apply most office functions. Don't send your office out to the training...bring the training to your office!

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Troubleshooting

No matter how much love and affection you lavish on your computer, things can and do go wrong. Fixing it yourself takes considerable skill and knowledge, and the sheer inconvenience of disconnecting everything so that you can either haul your box to the nearest store (or worse mail it back to the company you bought it from) makes a bad situation worse.

Thankfully Highland Computers can undertake the vast majority of repairs on site, at a time that suits you, and at reasonable cost. You have the choice of either replacing the faulty part with a unit that you have purchased yourself or letting Highland Computers do the shopping for you. Repairs are not just limited to hardware either; software can be just as tough to fix and equally frustrating. Fortunately Highland Computers can solve most Windows related problems too!

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Microsoft^® Windows^®, Macintosh
and other Supported Products

We provide a broad scope of services and expert knowledge in many areas to maintain our leadership as the single-source support solution provider.

Here are some of the service features that we provide for the items below:

• Advice and instructions on the installation and configuration of new hardware/software
• Recommendations on the most current drivers for the customer's hardware
• Fixing problems related to system and applications error messages
• Remote diagnostics of malfunctions with computer hardware components
• Fixing problems related to malfunctions of Microsoft^® Windows^® Operating Systems family components and software applications.
• Performance optimization, recommendations on upgrades/updates, system failure and functional disorder of the basic components both hardware and software.
• Troubleshoot local area and dial-up Networking configuration and connectivity.

Operating Systems

• Microsoft^® DOS & Windows^® 3.x Family
• Microsoft^® Windows^® 95 OSR 2
• Microsoft^® Windows^® 98 Second Edition
• Microsoft^® Windows^® Millennium Edition
• Microsoft^® Windows^® NT Workstation
• Microsoft^® Windows^® 2000 Professional
• Microsoft^® Windows^® XP Home Edition
• Microsoft^® Windows^® XP Professional Edition
• Microsoft^® Windows^® CE*
• Mac OS 6.x
• Mac OS 7.x
• Mac OS 8.x
• Mac OS 9.x
• Mac OS X
• Palm Operating Systems

Hardware (on the above operating systems):

• System Units (PC's and Mac)
• Laptops & Handhelds
• Monitors
• Printers
• Sound Cards
• Video Cards
• Accelerators
• Modems
• Network Adapters
• Storage Media
• CD/DVD Drives
• CD/DVD Rewritable's
• Digital Cameras
• Scanners
• PC Cards / PCMCIA
• SCSI Devices
• USB Devices

Software Applications (on the above mentioned operating systems):

• Microsoft^® Internet Explorer
• Netscape Navigator
• Netscape Communicator
• American Online (AOL)
• CompuServe
• Microsoft^® Office Products
• Microsoft^® Outlook Express (versions 4.0 and higher)
• Microsoft^® Outlook^® (versions 97 and higher)
• Microsoft^® Word (versions 97 and higher)
• Microsoft^® Excel (versions 97 and higher)
• Microsoft^® PowerPoint^® (versions 97 and higher)
• Microsoft^® Access (versions 97 and higher)
• Microsoft^® FrontPage^® (versions 98 and higher)
• Microsoft^® Publisher (versions 2000 and higher)
• Microsoft^® Visio^® (versions 2000 and higher)
• Microsoft^® Works
• Microsoft^® NetMeeting
• Microsoft^® Media Player
• Real Media Player
• Microsoft^® Money
• McAfee Office
• McAfee AntiVirus
• Symantec WinFax Products
• Symantec pcAnywhere
• Norton System Works
• Norton AntiVirus
• Intuit Quicken
• Intuit QuickBooks
• Intuit TurboTax
• WinFax Pro
• Lotus Suite
• Lotus Ami Pro
• WinZip Applications
• ACT!
• Goldmine
• Adobe Acrobat
• Adobe Photoshop
• Adobe Illustrator
• Corel Office
• Corel Gallery
• Corel WordPerfect
• ClarisWorks
• PrintShop
• Adaptec Toast
• Adaptec EZCD Creator
• Nero Burning ROM
• Roxio CD-Burning Products
• Eudora Mail
• PrintMaster
• AppleWorks
• LapLink
• Franklin Planner
• Palm Desktop

And all IBM PC compatible, Macintosh, and clones including:

• Apple Macintosh
• IBM
• Dell
• Hewlett Packard
• Compaq
• eMachines
• Packard Bell
• Gateway
• Micron
• Toshiba
• Sony
• Fujitsu
• NEC
• Epson
• Winbook
• Acer
• AST
• PeoplePC
• Clones / Whitebox
• And many others...

PC Parts Replacement Coverage:

• Processor
• Motherboard
• Chassis & Power Supply
• Memory
• Hard Disk Drive
• Floppy Disk Drive
• Video Card (up to $120)
• Audio Card (up to $80)
• Fax Modem
• CD/DVD-ROM Drive
• CDRW Drive
• Keyboard
• Mouse
• CRT Monitor (Up to 17")

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